Guestmate Online Check-in

Online Check-in: Reduce Front Desk Queues

Take registration out of the lobby.
Guests check in from their phone in under 30 seconds and their data lands accurately in your PMS, with no manual entry for your staff.
Faster arrivals, less time on paperwork and more on hospitality.

More time for what really matters:
Your Guests.

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See how it works
Guestmate back office showing today's online check-ins, arrival times and room numbers
Guestmate online check-in on a smartphone: document ID, profile and signature steps

Why it is so fast

No dropdowns. No choices. Just point the camera.

Most online check-ins make guests answer questions before they can even scan their ID, or don’t offer a scan at all, so guests have to fill in a form by hand. That is where the time goes. With Guestmate, it all happens on its own.

A typical online check-in

  1. Select the hotel / fill in a form manually
  2. Select the issuing country
  3. Select the document type
  4. Choose one side or two
  5. Photograph, retake, crop
  6. Type in the wrong or missing data

Every extra step is a chance for the guest to give up.

Guestmate Online Check-in

  1. 1 Point the camera at the ID document
  2. 2 Review the data
  3. 3 Sign

Auto-capture takes the photo at the right moment. AI document recognition identifies issuing country, document type and required sides by itself. The result comes back in about one second.

<30 seconds

How it works

Online check-in for hotels in 3 steps

A frictionless experience that makes a difference from the very first click.

1

Document capture

The guest points their phone at their ID document. Auto-capture takes the shot and AI recognizes the document: no country, ID type or sides to choose.

2

Data review

In about one second every field is filled in. The guest simply checks their details and confirms, with nothing to type.

3

Signature

The guest signs the registration card on screen. Check-in done, and the information flows straight into your PMS before arrival.

Hotel guest smiling while completing online check-in on her phone in the lobby

Front desk no longer starts at the counter

What if over 25% of your guests could check in before they arrive? With Guestmate Online Check-in, guests complete registration from any phone, tablet or computer, with no app to download.

Because it is so fast and easy, more guests finish the process. You win by reducing queues and workload. They win by heading straight to enjoy their stay.

  • Shorter queues and less workload at reception
  • Accurate guest data, with no manual entry errors or language barriers
  • Fewer abandoned check-ins thanks to a simple and quick flow

Features

Everything your online check-in software needs

Auto-capture

The camera takes the shot by itself when the document is in focus. No buttons, no retakes.

AI document recognition

Identifies country, document type and sides automatically, with or without MRZ, across 16,900+ IDs.

Up-selling options

Offer room upgrades, early check-in, late check-out or extra services and increase revenue before they arrive.

Privacy by design

The image is processed, never stored. Guestmate keeps no document images or ID data.

Multilingual

Adapts automatically to the language of the guest’s device.

100% customizable look & feel

Your logo, branding colors and images, plus personalized check-in invitations for every guest.

Digital signature

Guests sign the registration card on their own screen. No more paper at the desk.

Payments

Guests can make payments for their reservation, deposits or contracted services during online check-in, before they arrive.

Privacy by design

We read the document. We don’t keep it.

Guest's phone

Auto-capture takes a photo of the ID document.

Step 1 · Capture

Guestmate OCR engine

Recognizes the document and reads every field in about 1 second.

~1 s processing
Image discarded · nothing stored

Your hotel PMS

The guest reviews and signs. The data goes straight into your PMS.

Steps 2–3 · Review & sign

Every guest, in their own language

Online check-in detects the language of the guest’s device and adapts automatically. It runs in the browser on any phone, tablet or computer, with no app to download.

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Hotel online check-in screen in English
Hotel online check-in screen in Chinese
Hotel online check-in screen in Russian
Hotel online check-in screen in Arabic

Technology

One OCR engine. Every scenario.
Zero hassle.

Our cloud-based, AI-powered OCR engine verifies your guests’ identity in real time. It is the same engine behind every Guestmate product (Online Check-in, Capture and Kiosk) with no installations or deployments. It updates silently in the background.

~1 sec

High performance

Average response under one second per document.

252

Location without borders

Countries and territories covered: run it in any hotel worldwide.

138

Languages recognized

Our OCR reads 16,900+ ID documents written in 138 languages.

0

Maintenance hassle

Lower maintenance costs from day one. A centralized cloud platform: no installations, OCR version roll-outs or update costs.

Already have your own online check-in? Use our OCR API

Plug the Guestmate engine into your own solution: send one or both sides of the document and get every field back in about a second. Boost your OCR performance and turn an average ID scan into best-in-class recognition.

Talk to our team

You win. Your guests win.

For the hotel

  • Increased operational efficiency: shorter queues and less workload at reception
  • Reduced costs: no hardware maintenance, installations or deployments
  • Every ID, recognized: forget about unsupported documents and failed scans. Best-in-class accuracy across 16,900+ ID types.
  • More revenue: up-selling and pre-payments before arrival
  • Accurate data in your PMS, with no manual entry errors
  • Higher completion rates thanks to a sub-30-second flow

For the guest

  • An enhanced guest experience from the very first click
  • Check-in done in under 30 seconds, from their own device
  • Nothing to select and nothing to type
  • In their own language, with no app to download
  • Peace of mind: their ID images are never stored
  • Little or no wait at the front desk on arrival

Part of an All-in-One solution

Online check-in works alongside the rest of Guestmate to cover every arrival and departure scenario: online, at the front desk and unattended.

Traveller checking in online for her hotel from her phone at the airport

Online check-in: frequently asked questions

How long does online check-in take?

Under 30 seconds. The guest doesn’t need to select a country, document type or number of sides: our auto-capture and AI document recognition take care of everything to make the process as easy and quick as possible.

1) Document capture: the guest points their camera at the ID document. 2) Data review: every field is filled in automatically, so the guest only has to check and confirm. 3) Signature: the guest signs on screen.

No. Guestmate only processes the image to read the document. We don’t store document images or ID data.

More than 16,900 documents from 252 countries and territories, in 138 languages, with or without MRZ: passports, national ID cards, residence permits, driver’s licenses, visas and more.

No. It runs in the browser on any device and appears automatically in the guest’s language.

Yes. Guestmate offers a personalized two-way integration with your PMS so guest data arrives with no manual entry.

Take your hotel front desk to the next level

See the whole guest journey in action, from invitation to signed check-in in under 30 seconds. Book a demo with our team.

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